Similarly, as consumer buying habits have steadily moved online, so have their primary support channels.īecause of these and other trends, shopping for help desk software can be a daunting task. The trend toward hybrid work means in-person visits from IT are a thing of the past for many workers. What's more, today's companies demand more of their help desk systems than they once did. In either case, the best way to handle such issues is through a help desk, and a well-run help desk calls for help desk software. Employees need service from the IT department. Customers need support for the products and services they buy. Inevitably, every business will be asked to solve problems. Read our editorial mission (Opens in a new window) & see how we test (Opens in a new window). Since 1982, PCMag has tested and rated thousands of products to help you make better buying decisions.
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